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Patient Education

Emmi® Programs

What are Emmi programs?

Emmi programs are online tools that take complex medical information and make it simple and easy-to-understand. Lompoc Valley Medical Center offers Emmi programs for both adults and children. The programs can help you prepare for an upcoming procedure or manage your chronic condition.

You may have questions you think aren’t relevant. You may forget them as you walked out of the doctor's office. Emmi programs are designed to answer important but often unasked questions.

I have a Code  Self Registration

At Lompoc Valley Medical Center, our patients go online expecting dry, hard-to-understand material and instead find a helpful tool that empowers them to make sense of complicated medical information.

How does it work?

You can view your Emmi program in the comfort of your own home, or anywhere that has Internet access. You can even share Emmi with friends or family members.

Each Emmi program takes about 20 minutes to watch, some even less time. You can view them as many times as you like. As you watch the program, you can also write notes and questions that you can print out at the end and bring with you to your next appointment.

Have a Code? Get Started Now!

Your doctor may have given you an 11-digit access code to view an Emmi program that's right for you. Use this access code to activate the program online at my-emmi.com.

Don't Have an Access Code? Self-Register Now!

Self-register for a program and get started right away. You can choose from many different specialties or chronic conditions. You may need to ask your doctor which program is right for you.

Gift Shop

The Lompoc Valley Medical Center Gift Shoppe offers a variety of items for sale aimed to bring comfort to patients and visitors alike. Along with the popular flowers, cards, balloons and candy, jewelry, books, stuffed animals, shoppers will also find unexpected delights tuned to the seasons. As well as select artwork featured through out the hospital.

Shoppe Hours

  • Monday - Sunday: 11:00am to 02:00pm
  • Monday - Friday: 04:00pm to 06:00pm
  • Closed Holidays

 

The Gift Shop is located in the main lobby and is open during visiting hours and is operated by the Hospital Auxiliary.

Understanding Your Bill

This page is an effort to help you understand your hospital bill and address questions frequently raised by our patients. It is our intent to provide you with an accurate bill to understand the hospital services provided. Please call our Business Office at (805) 737-3300 if we an assist you in any way.

Why are there so many bills?

The hospital will bill the patient, the patient’s insurance or health plan for non-physician services that are provided at the hospital. Services provided by the physician are billed separately by the physician’s billing agent.

What will my insurance pay?

If you have current coverage through an insurance or health-plan, our Patient Accounting Department will gladly bill them and any secondary or supplemental plan you may have. Within a reasonable time (Usually 30-45 days) you should receive an “Explanation of Benefits” from your insurance company, referred to as an EOB.

This form should show you what your plan will pay and if you owe any deductible or CO-payment. With some plans, including Medicare, you may have a supplemental plan that will pay your yearly deductible or CO-payment.

We strongly suggest that you become familiar with your insurance plan and know what covered benefits you have, including possible authorizations. Your insurance agent can be of great help regarding questions about your coverage.

How does my health-plan calculates what I owe?

In many cases, the amount you owe is determined by your health-plan policy rather than the hospital charges. An example of this is as follows:

Hospital Charges $10,000
Plan’s Discounted Rate -$4,900
Amount Paid by Plan $4,410
Amount to be paid by patient. (10% Deductible) $490
Total Paid to Hospital $4,900
Unpaid Hospital Charges $5,100

Considering the health-plan policy, the $490 that you owe is based on 10% of the contracted amount and not the hospital charges.

What payment does the hospital receive?

One of the least understood facts is that about 85% of hospital bills are paid by an insurance company or health-plan that disregards the actual hospital charges, as mentioned previously. Most of these payors have prearranged discounted prices which they have determined or, in some instances, have negotiated in a contract with the hospital. As in the example, the average amount that these payors are actually paying the hospital is about 49 cents for every dollar billed.

In the example, the hospital received $4,410 from the insurance company and $490 from the patient. The $5,100 is what the hospital must absorb and cannot bill either the patient or the secondary insurance. This is the case for 85% of our patients, including Medicare, MediCal, and most preferred provider health-plans and HMO’s.

What if I continue to receive statements?

There are three basic reasons why you may get a bill:

  1. Your insurance has been billed but has delayed payment.
  2. Your insurance has denied payment.
  3. The amount billed is what you are responsible for paying.

Please call our Business Office to see if we have received any response from your insurance company or health-plan. If your insurance has requested additional information from you so that they can process your claim, it is important that you respond promptly to their request.

If your insurance company is delaying payment, your call to them directly can be effective since you are the subscriber and should be considered their valued customer.

Glossary

The following is a glossary of terms often used at the hospital in the admitting and billing office.

Deductible

A yearly amount usually owed by the patient or family before other health benefits are paid by the insurance company or healthplan.

CO-Payment

This is often a set fee which the insurance company or health-plan requires the patient to pay each time a specific health care service is provided, such as a doctor’s visit or an emergency room visit.

Inpatient

A patient that has a specific diagnosis and is admitted at least overnight.

Managed Care

This term applies to healthcare coverage in which the patient is required to be seen by a primary care physician who authorizes or “manages” all healthcare services for the patient. This could be either an HMO or a Preferred Provider Plan.

Observation Patient

A patient that is admitted for observation and testing before determining the specific diagnosis and treatment. An observation patient may stay in the hospital overnight or several days before being discharged or admitted as an inpatient.

Outpatient

A patient that is admitted to the Emergency Department or for Outpatient Surgery or other tests that do not require the patient to stay overnight. On occasion, an outpatient may stay overnight and be discharged the following morning without changing their patient status.

Pre-Authorization

Most insurance companies or health-plans require the patient or healthcare provider to seek approval before having expensive treatment or tests carried out. This pre-approval or pre-authorization usually gives both the patient and the provider the assurance that the service will be paid for by the insurance company or health-plan. If a patient is not given pre-authorization, the provider will still perform the test or treatment; however, the patient is then financially responsible for the medical bill.

Financial Assistance Programs

For patients who do not have insurance coverage, there are alternate funding and payment plan options offered by our hospital. Our hospital staff will work with you to identify the options available to you based on government and hospital rules and regulations.

The following is an overview of the financial assistance programs provided by our hospital.

Medical Eligibility Program (MEP)

The Medical Eligibility Program is a hospital service provided to you at no cost. You may qualify for government programs which pay for all or part of your hospital and medical expenses. If you are under 21 or over 65 years old, have children in the household, are pregnant, potentially disabled, or have been a Victim of Crime you may qualify. Our hospital Patient Advocates will assist you with the application process.

Government Programs Which You May Qualify For:

  • Medicaid/Medi-Cal
  • Temporary Assistance for needy Families
  • Social Security Disability
  • Supplemental Security Income
  • County Indigent
  • Victims of a Violent Crime Fund

You may obtain a Medi-Cal application online at http://www.dhs.ca.gov/mcs/medi-calhome/MC210.htm

Charity Care Program-Financial Assistance

Charity care is available to patients who do not have the means to pay for hospital expenses and do not qualify for any government programs. You may qualify for hospital financial assistance if your household income is below 350% of the federal poverty limit or if your annual out of pocket medical costs exceeded 10% of your household income in the past twelve months. To be considered for this assistance program, you will be required to provide information on your household finances through a confidential Financial Application. Documentation will be requested to verify your circumstances in order to determine eligibility.

Uninsured Discount Program

Uninsured Patients are eligible for our Compact with Uninsured discounts. Our hospital Patient Advocates will assist you with understanding the rules of eligibility for the Uninsured Discount Program.

Preparing for Your Hospital Stay

We want your visit to be as easy and as comfortable as possible. Use the following resources to prepare for your visit. If you have any questions, your physician’s office will be happy to assist you.

What Should I Bring?

Suitcase

For Your Hospital Stay:

  • Wear loose, comfortable clothing; be sure to dress warmly for the trip home, which will decrease your risk of surgical site infection.
  • Do not wear make-up or lipstick.
  • Leave all jewelry at home.
  • For your safety, rings, jewelry and body piercings must be removed prior to surgery. If you cannot remove your rings, a jeweler can, and he should be able to size the ring to fit you properly.
  • Bring crutches, walker or cane if you will be needing them.

Overnight patients may want to bring their own toilet articles (hairbrush, comb, shampoo, toothbrush and toothpaste), a book or magazine, and personal items such as contact lenses, eyeglasses, hearing aids, dentures and prostheses.

Please leave money, credit cards, jewelry and valuables at home.

Should I Bring Medications?

Please bring a list of your current medications with you. We request that you only bring your inhaler and eye drops (if you are spending the night) with you. Your physician may prescribe medication for you to take home after surgery. If you would like, you may have them filled at LVMC pharmacy when you are discharged.

Advance Directives

Sometimes medical situations arise that prevent people from communicating their wishes about medical intervention and/or life-prolonging care. You can communicate your decisions in written documents called Advance Directives, which enable your chosen decision-maker to speak for you if you are ever unable to express your medical wishes. This advanced planning reduces uncertainty about how you want to be cared for at the end of life.

If you have an Advance Directive, please bring copies when you come to the hospital. If you would like to establish an Advanced Directive, please let us know upon your arrival.

Patient Privacy

For your privacy, you may choose to NOT be listed in our hospital patient directory.

If you choose to be in the patient directory:

  • Under HIPAA, if a person inquires about you by your name, hospital staff may release your location.
  • No other information may be released without your written consent.

If you choose not to be in the patient directory:

  • Your name will not appear in the patient information system.
  • Anyone who comes to the hospital or calls for you will not be told you are a patient.
  • Flowers and mail will be returned to the sender.
  • You should notify family and friends of your room number if you would like them to visit you; they will not be able to get that information at the Information Desk.

Ocean's Seven Café

The Ocean's Seven Café is located at the southwest end of the building. Breakfast lunch and dinner are served all week long. The Café opens at 7:00am and closes at 7:00pm. Snacks are available when meals are not being served. There are also vending machines available outside the Emergency Department waiting room. Vending machines are available 24 hours a day.

Lompoc Valley Medical Center's Dietary and Food Services department serves a balanced meal from a selective menu for most patients.

Hours of Operation

For the convenience of the Lompoc community, the Ocean's Seven Cafe is open 7 days a week, from 7:00am to 7:00pm.

Breakfast

Daily 7:00am - 9:30am

Lunch

Daily 11:30am - 1:30pm

Dinner

Daily 5:00pm - 7:00pm

Lunch Menu

Week One:    10/27 – 10/31

Monday -         Chicken Noodle Soup, Hamburger/Turkey Burger Bar, Roast Pork Loin

Tuesday -         Vegetarian Bean Soup, Sauerbraten, German Beer Brats with Peppers and Onion

Wednesday -  Manhattan Clam Chowder, Fresh Catch Of The Day, Chicken & Dumplings

Thursday -      Pork Posole, Beef Fajitas, Chicken Quesadillas

Friday -           New England Clam Chowder, Fresh Catch Of The Day, Oscar’s Turkey Meatloaf

Week Two:     11/3 – 11/7

Monday –        Italian Wedding Soup, Eggplant Parmesan, Ziti and Italian Sausage

Tuesday -        Chicken Gumbo, Seafood Jambalaya, Blackened Chicken Breast Sandwich with Chipotle Aioli

Wednesday -   Seafood Chowder, Fresh Fish Du Jour, Roast Turkey Breast

Thursday -       Chicken Wonton Soup, Egg Rolls, Sweet & Sour Pork, Fried Rice

Friday -           New England Clam Chowder, Fresh Fish Du Jour, Roasted Rosemary Chicken


Specials are $6.50 and include soup or salad, entree with starch and vegetable and dessert. Besides our daily featured entrees, we also offer items from the grill; hamburgers, gardenburgers, burritos, onion rings, chicken strips, etc.... Also offered during lunch only, is our mouth watering Grilled Chicken Caesar Salad.

During your Stay

At Lompoc Valley Medical Center (LVMC), we take great care to meet all of your needs–and exceed your expectations–during your stay. We also work to make sure your loved ones and visitors are looked after as part of your support team. These are many of the amenities and services available to you. And of course, we welcome your feedback and suggestions.

Hospital Amenities

We want your stay with us to be as pleasant as possible, so we've designed our patient rooms and facilities to be home-like and soothing.

Our patient rooms include:

  • Soothing colors and professional artwork
  • Soft lights, dimmable reading lights
  • State of the art comfortable beds
  • Bathrooms with showers
  • Plenty of space for visitors
  • Daybeds for overnight guests
  • Ample storage
  • HD television
  • Large windows
  • Soothing colors and artwork
  • Free WiFi
  • HDMI and Audio Visual TV hookups
  • Laptop tables in many rooms

Patient Entertainment

We have a Patient Entertainment system for all of our patient rooms. We are proud to provide this feature for your comfort. Simply have a friend bring in any portable DVD player and plug it into the Yellow, White, and Red jacks on the wall, or use an HDMI cable.

Televisions, High Definition and Music

Your patient room is equipped with a large format digital television. Many of the channels are in HIGH DEFINITION, including our local channels. Additionally, you will find several music channels that may aid in your relaxation and recovery. If you are a CCU and LDRP patient we feature an in-room stereo system. Simply plug your iPhone, Android, or their music device in the GOLD wall jack provided. We have limited the volume to keep the environment comfortable for all of our patients.

Plug in the cable.

  1. Start the video.
  2. Select TV channel 44, 45, 46, or 47.

Lompoc Valley Medical Center is happy to lend cables. A driver’s license is required when checking out a cable. Please talk to your aide or nurse.

Hospitalists

Hospitalists are physicians who care for patients while they are in the hospital.

Because the hospitalists are available 24/7, they are always available to order tests and receive the results, coordinate with specialists and make treatment decisions. They are also available to their patients at any time, eliminating the need to wait for a visit during morning or evening rounds.

The hospitalists keep the patient's primary care provider informed of the patient's condition, and provide a care plan for discharge that include any necessary follow-up care, home care, therapy or assistance from social services.

Frequently Asked Questions about the Flu

What is 2009 H1N1 flu?

2009 H1N1 flu is a new influenza virus causing illness in people. Most people do not have immunity to this virus, so it spreads quickly.

People with the flu spread the virus through coughing or sneez- ing near others. Sometimes people may become infected by touching something with flu viruses on it and then touching their eyes, mouth, or nose.

Those currently at higher risk of serious flu-related complica- tions from 2009 H1N1 flu include children younger than five years old, pregnant women, people of any age with certain chronic medical conditions (such as asthma, diabetes, heart disease), adults and children who have a weak immune system, residents of nursing homes and other chronic-care facilities and persons aged 65 years or older. See http://www.cdc.gov/h1n1flu/qa.htm for more information about high risk groups.

What are the signs and symptoms of 2009 H1N1 flu in people?

The symptoms of seasonal and 2009 H1N1 flu virus in people include fever or chills AND cough or sore throat. In addition, symptoms of flu can include runny nose, body aches, headache, tiredness, diarrhea, or vomiting. Like seasonal flu, 2009 H1N1 flu may cause a worsening of underlying chronic medical conditions.

In adults, emergency warning signs that need urgent medical attention include:

  • Difficulty breathing or shortness of breath
  • Pain or pressure in the chest or abdomen
  • Sudden dizziness
  • Confusion
  • Severe or persistent vomiting
  • Flu-like symptoms improve but then return with fever and worse cough

In children, emergency warning signs that need urgent medical attention include:

  • Fast breathing or trouble breathing
  • Bluish or gray skin color
  • Not drinking enough fluids
  • Severe or persistent vomiting
  • Not waking up or not interacting
  • Being so irritable that the child does not want to be held
  • Flu-like symptoms improve but then return with fever and worse cough

Severe illness (pneumonia and respiratory failure) and deaths have been reported with 2009 H1N1 flu infection in some people.

How long should a person stay out of work if they have an influenza-like illness?

Workers who have symptoms of influenza-like illness (see above) should stay home and not come to work until at least 24 hours after their fever has resolved. You should plan now to allow and encourage sick workers to stay home.

When will it hit my community and how serious will it be?

The 2009 H1N1 flu influenza virus may affect different com- munities at different times and in different ways. The flu may make many more people sick then usual, or it may not. We will likely see a re-emergence or continued outbreak in communities as the regular 2009–2010 flu season begins this fall.

Why should small business owners plan for 2009 H1N1 flu?

Small businesses are especially susceptible to the negative economic impacts of a flu pandemic. An estimated 25 percent of businesses do not reopen following a major disaster, according to the Institute for Business and Home Safety. Planning from the outset can help offset business losses, and protect your business and your employees when this flu hits. Benefits of planning are:

  • Minimize disruption to business activities
  • Protect employees’ health and safety
  • Limit the negative impact to the community,economy and society.

What steps should you be prepared to take when the H1N1 flu hits your community?

CDC recommends that sick people stay home and away from the workplace. The best way to slow the spread of the disease is to keep sick people away from well people, given that the 2009 H1N1 flu virus is a new virus and most people will not have prior immunity to protect them from acquiring infection. If sick people come to work, they may infect other workers, and this has the potential to lead to a high rate of absenteeism in the workplace.

Your business’s actions should be tied to the extent and severity in your local area. Choose someone to be responsible for flu issues at the workplace. They should contact the local heath department for guidance and monitor the level and severity of 2009 H1N1 flu illness in your business’ community and region, and sign up for e-mailed updates from www.cdc.gov/h1n1flu.

Where can I go for more resources?

Additional website links can be found on the last page of this guide. More resources can be found online at www.flu.gov, a one-stop access to U.S. Government 2009 H1N1 flu, avian and pandemic flu information. Also go to http://www.ready.gov/business for help on preparing a business continuity plan.

Local Physicians

Find qualified physicians located right here in our community.

Last Name First Name Specialty Degree Phone Address
Machin Tomas Anatomic & Pathology MD 737-3328 1515 East Ocean Ave
Ashnin Michael Anesthesiology MD 737-3164 PO Box 1422
Kwon Cedric Anesthesiology MD 736-3164 PO Box 1422
Gul Khawar Cardiology MD 737-7771 136 North Third Street #1
Taber Brian Family Medicine MD 736-1253 136 N. Third St.
Bosko Allan Family Medicine MD 737-8700 1225 North H St.
Li Lawrence Family Medicine MD 737-1169 425 W. Central Ave. #201
Lumsdaine Christopher Family Medicine MD 736-1253 136 N. Third St
Onishi Richard Family Medicine MD 737-8700 1225 North H St.
Sawyer John Family Medicine MD 740-9400. 1101 E. Ocean Ave., #B
Schlosser Carl Family Medicine MD 740-9400. 1101 E. Ocean Ave., #B
Ekstrum Dale Family Medicine MD 735-4292 217 W. Central Ave. #G
Ercolini-Bhatia Lisa Family Medicine MD 736-1253 136 North Third Street
Gausman William Family Medicine MD 737-3164 PO Box 1422
Gusland Cory Family Medicine MD 740-9400 1101 E. Ocean Ave., #B
Kim Sharon Family Medicine MD 737-8700 1225 Noth H Street
Raoufi Rahim Gastroenterology MD  740-6633 228 South D St., #B
Thiele William General Dentistry DDS 736-7714 719 E. Ocean Ave
Sinkaset Bandhit General Surgery MD 736-1253 136 N. Third St.
Pierce William General Surgery MD 735-4809 1111 E. Ocean Ave. #3
Davis Peter General Surgery MD 735-4809 1111 E. Ocean Ave. #3
Walker Donna Hematology MD 735-1155 1201 E. Ocean Ave. #B
Straits Cathy Internal Medicine MD 737-8700 1225 North H St
Andersen Gilbert Internal Medicine MD 735-3388 1025 E. Ocean Ave. # E
Bailey Rollin Internal Medicine MD 736-1253 136 N. Third St.
Burgess Daryl Internal Medicine DO 737-8700 1225 North H St.
Cavallero Adam Internal Medicine MD 737-8700 1225 North H St.   
Gregersen Howard Internal Medicine MD 737-6400 301 North R St.
Riemer Lawrence Internal Medicine MD 736-9477 601 E. Ocean Ave. #7
Ente Philip Neurology MD 735-7623 1111 E. Ocean Ave. #4A
Huss Rodney Obstetrics / Gynecology MD 735-6490 101 S. B St. #B
Jamison W. Blake Obstetrics / Gynecology MD 736-7537 101 S. B St.
Trujillo Lloyd Obstetrics / Gynecology MD 737-8624 1017 East Ocean Avenue #A
Bines Lawrence Obstetrics / Gynecology MD 737-6450 301 North R St.
Blaschke Donald Oral & Maxillofacial Surgery DDS 735-3665 1111 E. Ocean Ave. #9
Fry Robert Orthopedic Surgery MD 737-8750 1225 North H Street
Gill Michael Orthopedic Surgery MD 735-7621 1025 E. Ocean Ave #A
Lindberg Cameron Orthopedic Surgery MD 735-3434 1111 E. Ocean Ave. #1
Michel Randall Otolaryngology MD 736-1253 136 North Third Street
Weinstock Bernard Otolaryngology MD 733-4551 3839 Constellation Rd.
Williams James Pediatrics MD 737-6400 301 North R Street
Husayn Farooq Pediatrics MD 737-8760 1225 North H St.
Dembinski Karolina Pediatrics DO 737-1169 425 W. Central Ave., #201
Remington Katherine Pediatrics MD 737-8760 1225 North H Street
Bodnar Karen Pediatrics MD 736-1253 136 N Third St
Ramalingam Panangattur Pediatrics MD 737-6400 301 North R St.
Blifeld Cindy Pediatrics MD 736-4970 1111 E. Ocean Ave. #6
Sherieff Faridi Podiatry DPM 736-8818 509 E. Ocean Ave.
Sager Jeffery Pulmonology MD 898-8840 136 North Thrid St.
McAninch David Radiology MD 737-3375 1515 East Ocean Ave
Enoch Duard Radiology MD 735-3608 1515 East Ocean Ave
Trevino Robert Urology MD 737-8765 1017 East Ocean Avenue #B

 

Medical Records

Privacy is an important issue at Lompoc Valley Medical Center. To help you understand your medical record, we have provided answers to many frequently asked questions. 

How can I get a copy of my records?

If an individual wants their records and they have a large sized chart there is a copy service that can be hired. There is a charge for anything over 10 pages. Those charges would be a flat fee of $9.75 plus $.25 per page. Requesting your own record or authorized to receive another patients record requires a visit to LVMC Health Information Department 805-737-3330, filing a form detailing the records you seek, and a valid signature.  LVMC will copy the requesters government issued identification for LVMC record.

Who has access to my medical records?

Access to all medical records are obtainable by any law enforcement agency: sheriff, coroner, FBI, local police departments, Child Protective Services (CPS), etc. in the role of their investigation. Doctors, doctor's offices and hospitals affiliated with your care request records and often require the consent of the patient.

What if I am unable to get my own records?

In case of an emergency the patient should have a durable power of attorney completed or on file with us. If the patient is not able to request their own records, their Durable Power or Attorney (DPOA) comes into effect and their agents request records. LVMC offers Advanced Directives free of charge.

Am I able to request my children's records?

Parents are authorized copies of children records when the child is under the age of 18.

Should I get a copy of my records if I move?

Not necessarily. With your consent, LVMC medical records are available to your new physician. For further information, please call our staff at 805-737-3330.