Health Lecture Series
Patients and Visitors
What are Emmi programs?
Emmi programs are online tools that take complex medical information and make it simple and easy-to-understand. Lompoc Valley Medical Center offers Emmi programs for both adults and children. The programs can help you prepare for an upcoming procedure or manage your chronic condition.
You may have questions you think aren’t relevant. You may forget them as you walked out of the doctor's office. Emmi programs are designed to answer important but often unasked questions.
At Lompoc Valley Medical Center, our patients go online expecting dry, hard-to-understand material and instead find a helpful tool that empowers them to make sense of complicated medical information.
How does it work?
You can view your Emmi program in the comfort of your own home, or anywhere that has Internet access. You can even share Emmi with friends or family members.
Each Emmi program takes about 20 minutes to watch, some even less time. You can view them as many times as you like. As you watch the program, you can also write notes and questions that you can print out at the end and bring with you to your next appointment.
Have a Code? Get Started Now!
Your doctor may have given you an 11-digit access code to view an Emmi program that's right for you. Use this access code to activate the program online at my-emmi.com.
Don't Have an Access Code? Self-Register Now!
Self-register for a program and get started right away. You can choose from many different specialties or chronic conditions. You may need to ask your doctor which program is right for you.
The Lompoc Valley Medical Center Gift Shoppe offers a variety of items for sale aimed to bring comfort to patients and visitors alike. Along with the popular flowers, cards, balloons and candy, jewelry, books, stuffed animals, shoppers will also find unexpected delights tuned to the seasons. As well as select artwork featured through out the hospital.
- Monday - Sunday: 11:00am to 02:00pm
- Monday - Friday: 04:00pm to 06:00pm
- Closed Holidays
The Gift Shop is located in the main lobby and is open during visiting hours and is operated by the Hospital Auxiliary.
Understanding Your Bill
This page is an effort to help you understand your hospital bill and address questions frequently raised by our patients. It is our intent to provide you with an accurate bill to understand the hospital services provided. Please call our Business Office at (805) 737-3300 if we an assist you in any way.
Why are there so many bills?
The hospital will bill the patient, the patient’s insurance or health plan for non-physician services that are provided at the hospital. Services provided by the physician are billed separately by the physician’s billing agent.
What will my insurance pay?
If you have current coverage through an insurance or health-plan, our Patient Accounting Department will gladly bill them and any secondary or supplemental plan you may have. Within a reasonable time (Usually 30-45 days) you should receive an “Explanation of Benefits” from your insurance company, referred to as an EOB.
This form should show you what your plan will pay and if you owe any deductible or CO-payment. With some plans, including Medicare, you may have a supplemental plan that will pay your yearly deductible or CO-payment.
We strongly suggest that you become familiar with your insurance plan and know what covered benefits you have, including possible authorizations. Your insurance agent can be of great help regarding questions about your coverage.
How does my health-plan calculates what I owe?
In many cases, the amount you owe is determined by your health-plan policy rather than the hospital charges. An example of this is as follows:
|Hospital Charges $10,000|
|Plan’s Discounted Rate -$4,900|
|Amount Paid by Plan $4,410|
|Amount to be paid by patient. (10% Deductible) $490|
|Total Paid to Hospital $4,900|
|Unpaid Hospital Charges $5,100|
Considering the health-plan policy, the $490 that you owe is based on 10% of the contracted amount and not the hospital charges.
What payment does the hospital receive?
One of the least understood facts is that about 85% of hospital bills are paid by an insurance company or health-plan that disregards the actual hospital charges, as mentioned previously. Most of these payors have prearranged discounted prices which they have determined or, in some instances, have negotiated in a contract with the hospital. As in the example, the average amount that these payors are actually paying the hospital is about 49 cents for every dollar billed.
In the example, the hospital received $4,410 from the insurance company and $490 from the patient. The $5,100 is what the hospital must absorb and cannot bill either the patient or the secondary insurance. This is the case for 85% of our patients, including Medicare, MediCal, and most preferred provider health-plans and HMO’s.
What if I continue to receive statements?
There are three basic reasons why you may get a bill:
- Your insurance has been billed but has delayed payment.
- Your insurance has denied payment.
- The amount billed is what you are responsible for paying.
Please call our Business Office to see if we have received any response from your insurance company or health-plan. If your insurance has requested additional information from you so that they can process your claim, it is important that you respond promptly to their request.
If your insurance company is delaying payment, your call to them directly can be effective since you are the subscriber and should be considered their valued customer.
The following is a glossary of terms often used at the hospital in the admitting and billing office.
A yearly amount usually owed by the patient or family before other health benefits are paid by the insurance company or healthplan.
This is often a set fee which the insurance company or health-plan requires the patient to pay each time a specific health care service is provided, such as a doctor’s visit or an emergency room visit.
A patient that has a specific diagnosis and is admitted at least overnight.
This term applies to healthcare coverage in which the patient is required to be seen by a primary care physician who authorizes or “manages” all healthcare services for the patient. This could be either an HMO or a Preferred Provider Plan.
A patient that is admitted for observation and testing before determining the specific diagnosis and treatment. An observation patient may stay in the hospital overnight or several days before being discharged or admitted as an inpatient.
A patient that is admitted to the Emergency Department or for Outpatient Surgery or other tests that do not require the patient to stay overnight. On occasion, an outpatient may stay overnight and be discharged the following morning without changing their patient status.
Most insurance companies or health-plans require the patient or healthcare provider to seek approval before having expensive treatment or tests carried out. This pre-approval or pre-authorization usually gives both the patient and the provider the assurance that the service will be paid for by the insurance company or health-plan. If a patient is not given pre-authorization, the provider will still perform the test or treatment; however, the patient is then financially responsible for the medical bill.
Financial Assistance Programs
For patients who do not have insurance coverage, there are alternate funding and payment plan options offered by our hospital. Our hospital staff will work with you to identify the options available to you based on government and hospital rules and regulations.
The following is an overview of the financial assistance programs provided by our hospital.
Medical Eligibility Program (MEP)
The Medical Eligibility Program is a hospital service provided to you at no cost. You may qualify for government programs which pay for all or part of your hospital and medical expenses. If you are under 21 or over 65 years old, have children in the household, are pregnant, potentially disabled, or have been a Victim of Crime you may qualify. Our hospital Patient Advocates will assist you with the application process.
Government Programs Which You May Qualify For:
You may obtain a Medi-Cal application online at http://www.dhs.ca.gov/mcs/medi-calhome/MC210.htm
Charity Care Program-Financial Assistance
Charity care is available to patients who do not have the means to pay for hospital expenses and do not qualify for any government programs. You may qualify for hospital financial assistance if your household income is below 350% of the federal poverty limit or if your annual out of pocket medical costs exceeded 10% of your household income in the past twelve months. To be considered for this assistance program, you will be required to provide information on your household finances through a confidential Financial Application. Documentation will be requested to verify your circumstances in order to determine eligibility.
Uninsured Discount Program
Uninsured Patients are eligible for our Compact with Uninsured discounts. Our hospital Patient Advocates will assist you with understanding the rules of eligibility for the Uninsured Discount Program.
Preparing for Your Hospital Stay
We want your visit to be as easy and as comfortable as possible. Use the following resources to prepare for your visit. If you have any questions, your physician’s office will be happy to assist you.
What Should I Bring?
For Your Hospital Stay:
- Wear loose, comfortable clothing; be sure to dress warmly for the trip home, which will decrease your risk of surgical site infection.
- Do not wear make-up or lipstick.
- Leave all jewelry at home.
- For your safety, rings, jewelry and body piercings must be removed prior to surgery. If you cannot remove your rings, a jeweler can, and he should be able to size the ring to fit you properly.
- Bring crutches, walker or cane if you will be needing them.
Overnight patients may want to bring their own toilet articles (hairbrush, comb, shampoo, toothbrush and toothpaste), a book or magazine, and personal items such as contact lenses, eyeglasses, hearing aids, dentures and prostheses.
Please leave money, credit cards, jewelry and valuables at home.
Should I Bring Medications?
Please bring a list of your current medications with you. We request that you only bring your inhaler and eye drops (if you are spending the night) with you. Your physician may prescribe medication for you to take home after surgery. If you would like, you may have them filled at LVMC pharmacy when you are discharged.
Sometimes medical situations arise that prevent people from communicating their wishes about medical intervention and/or life-prolonging care. You can communicate your decisions in written documents called Advance Directives, which enable your chosen decision-maker to speak for you if you are ever unable to express your medical wishes. This advanced planning reduces uncertainty about how you want to be cared for at the end of life.
If you have an Advance Directive, please bring copies when you come to the hospital. If you would like to establish an Advanced Directive, please let us know upon your arrival.
For your privacy, you may choose to NOT be listed in our hospital patient directory.
If you choose to be in the patient directory:
- Under HIPAA, if a person inquires about you by your name, hospital staff may release your location.
- No other information may be released without your written consent.
If you choose not to be in the patient directory:
- Your name will not appear in the patient information system.
- Anyone who comes to the hospital or calls for you will not be told you are a patient.
- Flowers and mail will be returned to the sender.
- You should notify family and friends of your room number if you would like them to visit you; they will not be able to get that information at the Information Desk.
Ocean's Seven Café
The Ocean's Seven Café is located at the southwest end of the building. Breakfast lunch and dinner are served all week long. The Café opens at 7:00am and closes at 7:00pm. Snacks are available when meals are not being served. There are also vending machines available outside the Emergency Department waiting room. Vending machines are available 24 hours a day.
Lompoc Valley Medical Center's Dietary and Food Services department serves a balanced meal from a selective menu for most patients.
Hours of Operation
For the convenience of the Lompoc community, the Ocean's Seven Cafe is open 7 days a week, from 7:00am to 7:00pm.
Daily 7:00am - 9:30am
Daily 11:30am - 1:30pm
Daily 5:00pm - 7:00pm
Week One: April 13 – 17
Monday - Chicken Noodle Soup, Turkey/Hamburger Bar, Vegetarian Pesto Pasta
Tuesday - Italian Wedding Soup, Eggplant Parmesan, Chicken Breast Marsala
Wednesday - Manhattan Clam Chowder, Fresh Catch Of The Day, Chicken & Dumplings
Thursday - Tortilla Soup, Beef or Chicken Fajitas, Chili Verde
Friday - New England Clam Chowder, Fresh Catch Of The Day, Oscar’s Meatloaf
Week Two: April 20 – 24
Monday – French Onion Soup, Roast Turkey Breast, Roast Top Round of Beef
Tuesday - Creamy Tomato Soup, Grilled Reuben Sandwich, Roast Pork Loin
Wednesday - Seafood Chowder, Fresh Fish Du Jour, Grilled Pattie Melt
Thursday - Vegetarian Three Bean Soup, Blackened Steak Sandwich with Chipotle Aioli, Seasonal Vegetable Pesto Pasta
Friday - New England Clam Chowder, Fresh Fish Du Jour, B.B.Q. Beef Ribs
Specials are $6.50 and include soup or salad, entree with starch and vegetable and dessert. Besides our daily featured entrees, we also offer items from the grill; hamburgers, gardenburgers, burritos, onion rings, chicken strips, etc.... Also offered during lunch only, is our mouth watering Grilled Chicken Caesar Salad.
During your Stay
At Lompoc Valley Medical Center (LVMC), we take great care to meet all of your needs–and exceed your expectations–during your stay. We also work to make sure your loved ones and visitors are looked after as part of your support team. These are many of the amenities and services available to you. And of course, we welcome your feedback and suggestions.
We want your stay with us to be as pleasant as possible, so we've designed our patient rooms and facilities to be home-like and soothing.
Our patient rooms include:
- Soothing colors and professional artwork
- Soft lights, dimmable reading lights
- State of the art comfortable beds
- Bathrooms with showers
- Plenty of space for visitors
- Daybeds for overnight guests
- Ample storage
- HD television
- Large windows
- Soothing colors and artwork
- Free WiFi
- HDMI and Audio Visual TV hookups
- Laptop tables in many rooms
We have a Patient Entertainment system for all of our patient rooms. We are proud to provide this feature for your comfort. Simply have a friend bring in any portable DVD player and plug it into the Yellow, White, and Red jacks on the wall, or use an HDMI cable.
Televisions, High Definition and Music
Your patient room is equipped with a large format digital television. Many of the channels are in HIGH DEFINITION, including our local channels. Additionally, you will find several music channels that may aid in your relaxation and recovery. If you are a CCU and LDRP patient we feature an in-room stereo system. Simply plug your iPhone, Android, or their music device in the GOLD wall jack provided. We have limited the volume to keep the environment comfortable for all of our patients.
Plug in the cable.
- Start the video.
- Select TV channel 44, 45, 46, or 47.
Lompoc Valley Medical Center is happy to lend cables. A driver’s license is required when checking out a cable. Please talk to your aide or nurse.
Hospitalists are physicians who care for patients while they are in the hospital.
Because the hospitalists are available 24/7, they are always available to order tests and receive the results, coordinate with specialists and make treatment decisions. They are also available to their patients at any time, eliminating the need to wait for a visit during morning or evening rounds.
The hospitalists keep the patient's primary care provider informed of the patient's condition, and provide a care plan for discharge that include any necessary follow-up care, home care, therapy or assistance from social services.
Frequently Asked Questions about the Flu
What is 2009 H1N1 flu?
2009 H1N1 flu is a new influenza virus causing illness in people. Most people do not have immunity to this virus, so it spreads quickly.
People with the flu spread the virus through coughing or sneez- ing near others. Sometimes people may become infected by touching something with flu viruses on it and then touching their eyes, mouth, or nose.
Those currently at higher risk of serious flu-related complica- tions from 2009 H1N1 flu include children younger than five years old, pregnant women, people of any age with certain chronic medical conditions (such as asthma, diabetes, heart disease), adults and children who have a weak immune system, residents of nursing homes and other chronic-care facilities and persons aged 65 years or older. See http://www.cdc.gov/h1n1flu/qa.htm for more information about high risk groups.
What are the signs and symptoms of 2009 H1N1 flu in people?
The symptoms of seasonal and 2009 H1N1 flu virus in people include fever or chills AND cough or sore throat. In addition, symptoms of flu can include runny nose, body aches, headache, tiredness, diarrhea, or vomiting. Like seasonal flu, 2009 H1N1 flu may cause a worsening of underlying chronic medical conditions.
In adults, emergency warning signs that need urgent medical attention include:
In children, emergency warning signs that need urgent medical attention include:
Severe illness (pneumonia and respiratory failure) and deaths have been reported with 2009 H1N1 flu infection in some people.
How long should a person stay out of work if they have an influenza-like illness?
Workers who have symptoms of influenza-like illness (see above) should stay home and not come to work until at least 24 hours after their fever has resolved. You should plan now to allow and encourage sick workers to stay home.
When will it hit my community and how serious will it be?
The 2009 H1N1 flu influenza virus may affect different com- munities at different times and in different ways. The flu may make many more people sick then usual, or it may not. We will likely see a re-emergence or continued outbreak in communities as the regular 2009–2010 flu season begins this fall.
Why should small business owners plan for 2009 H1N1 flu?
Small businesses are especially susceptible to the negative economic impacts of a flu pandemic. An estimated 25 percent of businesses do not reopen following a major disaster, according to the Institute for Business and Home Safety. Planning from the outset can help offset business losses, and protect your business and your employees when this flu hits. Benefits of planning are:
What steps should you be prepared to take when the H1N1 flu hits your community?
CDC recommends that sick people stay home and away from the workplace. The best way to slow the spread of the disease is to keep sick people away from well people, given that the 2009 H1N1 flu virus is a new virus and most people will not have prior immunity to protect them from acquiring infection. If sick people come to work, they may infect other workers, and this has the potential to lead to a high rate of absenteeism in the workplace.
Your business’s actions should be tied to the extent and severity in your local area. Choose someone to be responsible for flu issues at the workplace. They should contact the local heath department for guidance and monitor the level and severity of 2009 H1N1 flu illness in your business’ community and region, and sign up for e-mailed updates from www.cdc.gov/h1n1flu.
Where can I go for more resources?
Additional website links can be found on the last page of this guide. More resources can be found online at www.flu.gov, a one-stop access to U.S. Government 2009 H1N1 flu, avian and pandemic flu information. Also go to http://www.ready.gov/business for help on preparing a business continuity plan.
Find qualified physicians located right here in our community.
|Last Name||First Name||Specialty||Degree||Phone||Address|
|Machin||Tomas||Anatomic & Pathology||MD||737-3328||1515 East Ocean Ave|
|Ashnin||Michael||Anesthesiology||MD||737-3164||PO Box 1422|
|Kwon||Cedric||Anesthesiology||MD||736-3164||PO Box 1422|
|Gul||Khawar||Cardiology||MD||737-7771||136 North Third Street #1|
|Taber||Brian||Family Medicine||MD||736-1253||136 N. Third St.|
|Bosko||Allan||Family Medicine||MD||737-8700||1225 North H St.|
|Li||Lawrence||Family Medicine||MD||737-1169||425 W. Central Ave. #201|
|Lumsdaine||Christopher||Family Medicine||MD||736-1253||136 N. Third St|
|Onishi||Richard||Family Medicine||MD||737-8700||1225 North H St.|
|Sawyer||John||Family Medicine||MD||740-9400.||1101 E. Ocean Ave., #B|
|Schlosser||Carl||Family Medicine||MD||740-9400.||1101 E. Ocean Ave., #B|
|Ekstrum||Dale||Family Medicine||MD||735-4292||217 W. Central Ave. #G|
|Ercolini-Bhatia||Lisa||Family Medicine||MD||736-1253||136 North Third Street|
|Gausman||William||Family Medicine||MD||737-3164||PO Box 1422|
|Gusland||Cory||Family Medicine||MD||740-9400||1101 E. Ocean Ave., #B|
|Kim||Sharon||Family Medicine||MD||737-8700||1225 Noth H Street|
|Raoufi||Rahim||Gastroenterology||MD||740-6633||228 South D St., #B|
|Thiele||William||General Dentistry||DDS||736-7714||719 E. Ocean Ave|
|Sinkaset||Bandhit||General Surgery||MD||736-1253||136 N. Third St.|
|Pierce||William||General Surgery||MD||735-4809||1111 E. Ocean Ave. #3|
|Davis||Peter||General Surgery||MD||735-4809||1111 E. Ocean Ave. #3|
|Walker||Donna||Hematology||MD||735-1155||1201 E. Ocean Ave. #B|
|Straits||Cathy||Internal Medicine||MD||737-8700||1225 North H St|
|Andersen||Gilbert||Internal Medicine||MD||735-3388||1025 E. Ocean Ave. # E|
|Bailey||Rollin||Internal Medicine||MD||736-1253||136 N. Third St.|
|Burgess||Daryl||Internal Medicine||DO||737-8700||1225 North H St.|
|Cavallero||Adam||Internal Medicine||MD||737-8700||1225 North H St.|
|Gregersen||Howard||Internal Medicine||MD||737-6400||301 North R St.|
|Riemer||Lawrence||Internal Medicine||MD||736-9477||601 E. Ocean Ave. #7|
|Ente||Philip||Neurology||MD||735-7623||1111 E. Ocean Ave. #4A|
|Huss||Rodney||Obstetrics / Gynecology||MD||735-6490||101 S. B St. #B|
|Jamison||W. Blake||Obstetrics / Gynecology||MD||736-7537||101 S. B St.|
|Trujillo||Lloyd||Obstetrics / Gynecology||MD||737-8624||1017 East Ocean Avenue #A|
|Bines||Lawrence||Obstetrics / Gynecology||MD||737-6450||301 North R St.|
|Blaschke||Donald||Oral & Maxillofacial Surgery||DDS||735-3665||1111 E. Ocean Ave. #9|
|Fry||Robert||Orthopedic Surgery||MD||737-8750||1225 North H Street|
|Gill||Michael||Orthopedic Surgery||MD||735-7621||1025 E. Ocean Ave #A|
|Lindberg||Cameron||Orthopedic Surgery||MD||735-3434||1111 E. Ocean Ave. #1|
|Michel||Randall||Otolaryngology||MD||736-1253||136 North Third Street|
|Weinstock||Bernard||Otolaryngology||MD||733-4551||3839 Constellation Rd.|
|Williams||James||Pediatrics||MD||737-6400||301 North R Street|
|Husayn||Farooq||Pediatrics||MD||737-8760||1225 North H St.|
|Dembinski||Karolina||Pediatrics||DO||737-1169||425 W. Central Ave., #201|
|Remington||Katherine||Pediatrics||MD||737-8760||1225 North H Street|
|Bodnar||Karen||Pediatrics||MD||736-1253||136 N Third St|
|Ramalingam||Panangattur||Pediatrics||MD||737-6400||301 North R St.|
|Blifeld||Cindy||Pediatrics||MD||736-4970||1111 E. Ocean Ave. #6|
|Sherieff||Faridi||Podiatry||DPM||736-8818||509 E. Ocean Ave.|
|Sager||Jeffery||Pulmonology||MD||898-8840||136 North Thrid St.|
|McAninch||David||Radiology||MD||737-3375||1515 East Ocean Ave|
|Enoch||Duard||Radiology||MD||735-3608||1515 East Ocean Ave|
|Trevino||Robert||Urology||MD||737-8765||1017 East Ocean Avenue #B|
Privacy is an important issue at Lompoc Valley Medical Center. To help you understand your medical record, we have provided answers to many frequently asked questions.
How can I get a copy of my records?
If an individual wants their records and they have a large sized chart there is a copy service that can be hired. There is a charge for anything over 10 pages. Those charges would be a flat fee of $9.75 plus $.25 per page. Requesting your own record or authorized to receive another patients record requires a visit to LVMC Health Information Department 805-737-3330, filing a form detailing the records you seek, and a valid signature. LVMC will copy the requesters government issued identification for LVMC record.
Who has access to my medical records?
Access to all medical records are obtainable by any law enforcement agency: sheriff, coroner, FBI, local police departments, Child Protective Services (CPS), etc. in the role of their investigation. Doctors, doctor's offices and hospitals affiliated with your care request records and often require the consent of the patient.
What if I am unable to get my own records?
In case of an emergency the patient should have a durable power of attorney completed or on file with us. If the patient is not able to request their own records, their Durable Power or Attorney (DPOA) comes into effect and their agents request records. LVMC offers Advanced Directives free of charge.
Am I able to request my children's records?
Parents are authorized copies of children records when the child is under the age of 18.
Should I get a copy of my records if I move?
Not necessarily. With your consent, LVMC medical records are available to your new physician. For further information, please call our staff at 805-737-3330.