Patient Feedback

As a patient of Lompoc Valley Medical Center, you have the right to express concerns or complaints about your care with the assurance that the quality of your care or future access to care will not be compromised. You also have the right to expect a reasonable and timely response to your concerns.

Whether you are a patient, family member, friend, or guest, we are eager to hear about your experience with us. Please share your thoughts, feelings, concerns about your experience or personally thank someone for their exceptional care.

Alternatively, you can download our feedback form and return it via mail to P.O. Box 1058, Lompoc, CA 93438 or e-mail to wecare@lompocvmc.com.

Patient Feedback Form

Want to Say Thank You to Your Nurse?

If you feel your nurse made a meaningful difference in your care, nominate them for the DAISY Award for Extraordinary Nurses. Nurses are nominated by anyone (patients, family members, other nurses, physicians, other clinicians, and staff) who experiences or observes extraordinary compassionate care.

Nominate Your Nurse

Reporting Concerns

There are several ways to report patient safety and quality of care with Lompoc Valley Medical Center.

  • By Mail: P.O. Box 1058, Lompoc, CA 93438
  • By Phone: (805) 737-3300 ext. 3359

Unresolved Concerns

If your concerns remain unresolved, please feel free to contact the following:

Medicare Accrediting Organization:

Center for Improvement in Healthcare Quality (CIHQ)

To file a complaint with the Center of Improvement in Healthcare Quality, you can use the following methods:

  • By Phone: (866) 324-5080
  • By Fax: (805) 934-8588
  • By Mail:
    • Center for Improvement in Healthcare Quality (CHIQ)
    • P.O. Box 1540
    • Mexia, TX 76667-1540
  • By E-Mail: complaint@cihq.org
  • In-Person by Appointment:
    Contact CIHQ at (866) 324-5080 for instructions.

California Department of Public Health

To file a concern with the California Department of Public Health:

You may also write to:

  • California Department of Public Health