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Billing & Insurance

Bill payment services can be complicated, but we hope to make the process as easy as possible. If you have questions about your bill, need an estimate for medical services, want to check if your insurance is applicable, or require financial assistance, then this page is for you.

Paying Your Bill

Pay Your Bill Online

You can pay your bill online using our online payment online bill payment service partner Transax.

Pay Online

If you are a Lompoc Health patient, you can also pay your bill by logging into our patient portal.

Pay Your Bill By Mail

Please mail your payment to:

Lompoc Valley Medical Center
1515 East Ocean Ave,
Lompoc, CA 93436

Pay Your Bill Over the Phone

You can speak with a representative on the phone:
Mon — Fri, 8 am - 4:30 pm

(805) 737-3322

Pay Your Bill in Person

You may pay your bill in person by visiting our bill pay window at Lompoc Valley Medical Center from Mon–Fri: 8 am - 4:30 pm. Masks are required.

Lompoc Valley Medical Center
1515 East Ocean Ave,
Lompoc, CA 93436

Financial Assistance Programs

For patients who do not have insurance coverage, our hospital offers alternate funding and payment plan options. Our hospital staff will work with you to identify your opportunities based on government and hospital rules and regulations. The following is an overview of the financial assistance programs provided by our hospital.

Medical Eligibility Program (MEP)

The Medical Eligibility Program is a hospital service provided to you at no cost. You may qualify for government programs that pay for all or part of your hospital and medical expenses. If you are under 21 or over 65 years old, have children in the household, are pregnant, potentially disabled, or have been a Victim of Crime, you may qualify. Our hospital Patient Advocates will assist you with the application process.

Government Programs

You may qualify for the following government programs:
Medicaid/Medi-Cal, Temporary Assistance for needy Families, Social Security Disability, Supplemental Security Income, County Indigent, Victims of a Violent Crime Fund.

Uninsured Discount Program

Uninsured Patients are eligible for our Compact with Uninsured discounts. Our hospital Patient Advocates will assist you with understanding the rules of eligibility for the Uninsured Discount Program.

Charity Care Program-Financial Assistance

Charity care is available to patients who do not have the means to pay for hospital expenses and do not qualify for government programs. You may be eligible for hospital financial assistance if your household income is below 350% of the federal poverty limit or if your annual out-of-pocket medical costs exceeded 10% of your household income in the past twelve months. To be considered for this assistance program, you will be required to provide information on your household finances through a confidential Financial Application. Documentation will be requested to verify your circumstances to determine eligibility.

Learn more about Charity Care

Pricing Transparency

We have posted our standard hospital pricing list in our continued commitment to transparency. We will update this information at least annually or more often as appropriate. These prices are meant to help patients understand their potential financial liability for services obtained through the hospital. The standard price list also enables patients to compare charges for similar services at different hospitals.

LVMC Price List


Lompoc Valley Medical Center contracts with most major health insurance carriers and transplant networks. Please call your insurance company and ask if you have access to health care services at our locations, and what (if any) co-payments, coinsurances, and deductibles will be your responsibility.

Not a Bill—Save Your EOB

Around the time you receive your patient billing statement, you will also receive an explanation of benefits (EOB) from your insurance provider. An explanation of benefits is a document that explains how your insurance processed the claim for the services you received. While this document is not a bill, it is an important tool that shows you how your bill is broken down between the medical service provider(s), your insurance, and you. It can help ensure you receive the full benefit or discount that you are entitled to under your insurance plan.

Deductibles, Copay, & Coinsurance

  • Deductible: A deductible is an amount you pay for health care services before your insurance starts to pay anything.
  • Copay: A copay is a fixed amount you pay for a health care service covered by your insurance. It is typically due before we provide service. Copays are different for different services in the same plan. You may pay a different copay for your primary care than for a specialty service.
  • Coinsurance: Based on your insurance benefit, coinsurance is the amount you may be required to pay towards the claim, apart from any co-payments or deductible.
  • Paid by Insurance: Paid by insurance is the amount of the total charges that insurance is paying towards the claim.
  • Patient responsibility: You may be responsible for paying an amount of the charges/service. This amount is based on your insurance benefits and what the facility and provider charge. The actual billing statement and the amount you owe will be sent from the health care facility that provided the service.
  • Coordination of Benefits (COB): As a patient, it is essential to understand how your insurance plans work together when you are covered by more than one insurance. Determining which insurance is the first to be billed (primary) is called Coordination of Benefits (COB). Understanding COB processes and rules help make sure your claims are paid timely and appropriately.

Financial Information about Specific Services

For your convenience, we have consolidated information about the billing process at our specialty programs, the services we bill for, and options for paying your bill.

The list above is not extensive and will be expanded soon.

Need Assistance?

Our Patient Financial Services team offers friendly support and can help answer your billing questions: or (805) 737-3322